Refund & Return Policy

cartov.shop

Return & Refund Policy – Cartov.shop

At Cartov.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

  • Customers may request a return within 7 days of receiving their order.
  • To be eligible for a return, the item must be:
    • Unused, unworn, and in its original condition.
    • Returned in its original packaging with all tags, accessories, and manuals (if applicable).
    • Accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, damaged, or altered after delivery.
  • Items returned without their original packaging or with missing parts.
  • Clearance, sale, or final-sale items (unless they arrive damaged or defective).
  • Customized or personalized products.

Return Shipping

  • Customers are responsible for all return shipping costs.
  • We recommend using a trackable shipping service, as Cartov.shop is not responsible for returns lost or damaged during transit.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed within 5–10 business days through the original payment method, where applicable.
  • Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact Cartov.shop within 48 hours of delivery. Include your order number and clear photos of the issue so we can review your claim and provide an appropriate resolution.

Exchanges

We only replace items if they are defective or damaged upon arrival. Please contact our customer support team to request an exchange.

How to Request a Return

To start a return, please contact Cartov.shop with:

  • Your order number.
  • The reason for the return.
  • Photos of the product (if applicable).

Once your return request is approved, we will provide return instructions.

Contact Us

If you have any questions about this Return & Refund Policy, please contact the Cartov.shop customer support team through the contact information provided on our website.

Thank you for choosing Cartov.shop. We appreciate your trust and look forward to serving you again.